Under the Hood: Uptime’s World-Class Cloud Infrastructure All of Uptime’s services are built on our world-class, US-based data centers. Move to Uptime’s cloud and enjoy the same reliability and security as a fortune-500 company. Our Infrastructure Resume. (We think you’ll be impressed.) Data Center Uptime’s cloud services are hosted in our state-of-the-art data centers. SSAE16 / SOC annually audited and compliant data center Multiple redundant Uninterruptable Power Supply (UPS) systems Dual incoming city power feeds Dual backup power generators, routinely tested & audited On-demand emergency fuel contract with local city Routine environment & humidity testing Multiple OC12 and OC48 Internet Connections Four redundant connections to upstream Internet providers Inert gas fire suppression systems (FM-200) Flood prevention systems, routinely tested & audited 24×7 closed-circuit video surveillance Physical security enforced to common data center space Physical security enforced to Uptime servers & equipment Redundant HVAC and humidity control systems, routinely tested & audited 24×7 monitoring of facilities and systems by onsite technical staff Biometric encoded physical access Servers & Network Not all Cloud networks are created equally. We cut no corners: our servers & network are built to deliver Fortune 500 caliber infrastructure to your small business. VMWare vSphere virtualization platform Dell PowerEdge VMWare host servers Dell NX backup servers 2-Hour Onsite hardware replacement contract on hosts 24×7 network & server monitoring Redundant, high-availability WatchGuard Series firewalls Redundant, high-availability Dell Series gigabit switches Redundant Ethernet links between hosts and core switches Redundant Ethernet links between core switches and firewalls Redundant paths to independent core routers within data center Intel Xeon processors with Hardware Virtualization Server-grade SSD (Solid State) 15K RPM, and 7.2K RPM SAS drives Redundant power supplies and network adapters (NICs) on all servers Redundant drives on all host servers, SANS and backup equipment Security & Privacy Uptime’s cloud is built on bank-grade security. Optionally require Two-Factor Authentication (2FA) on Private Cloud RDP traffic to/from cloud servers protected by 256-bit encryption HTTP(S) traffic protected by 256-bit encryption and SSL Enterprise grade firewalls, monitored and updated for latest threats 24×7 monitoring for failed system login attempts 24×7 prevention & detection of viruses, trojans, & other security threats Password length and complexity enforced Physical security enforced to common data center space Physical security enforced to Uptime servers & equipment Optionally require VPN connectivity for additional security layer Optionally employ policy-based encryption of outbound email traffic Optionally employ message archival for compliancy of email traffic Remote wipe of data on remote and mobile devices with Exchange Optionally require password expiration & history requirements Backups & Disaster Recovery All Uptime cloud plans include multiple independent backup systems, including end-user-accessible data snapshots and bare-metal (full recovery) backup solutions. Daily bare-metal backups performed & monitored (SSR) Daily snapshot-based data backups (VSS) Daily Exchange mailbox backups Optional backup/sync to device at your location Operations & Staff Uptime internal policies and procedures are thoughtful and comprehensive. All Uptime staff must meet Uptime’s corporate policy of background, confidentiality and competency. All employees must sign a confidentiality agreement regarding client data All employees must pass rigorous background checks All employees go through Uptime University legal technology training SSAE16 / SOC Audit Reports SSAE16 Audit Report – 2016 SSAE16 Audit Report – 2015 SSAE16 Audit Report – 2014 SSAE16 Audit Report – 2013 SSAE16 Audit Report – 2012 SSAE16 Audit Report – 2011 Certification & Third-Party Auditing Uptime’s data center goes through annual third-party SSAE/SOC audits. These audits ensure the reliability, security and management of our cloud infrastructure and your data.