“The Tracy Law Group PLLC is a small firm that specializes in bankruptcy and debtor/creditor matters. We are located in Seattle, Washington.”

“We had an in-house server that was 10+ years old. We had renewed the extended warranty so many times that they wouldn’t do it anymore. All software that we used in the firm was server-based.”

“The old system had a terrible tape backup system that over-wrote old data and was extremely difficult to restore from. We also knew that we would be relocating our offices and downsizing and did not want to have dedicated server real estate.

Even before the pandemic, I had been contemplating finding some type of cloud based system so that I, and my colleagues, could start with a form of hybrid office attendance, just to get out of the horrendous Seattle traffic.”

“I was sold on the fact that is legal centric. Other cloud-based systems did not understand the specific needs of a law firm.

I also really like the setup team. The final component is that we have two specific software packages that were, at the time, only server-based. The Uptime Support team has special access to PCLaw support.”

“Uptime was a true miracle when the pandemic struck. Rather than having to scramble to find ways to access our work, it was right there. So on March 23, 2020, when the Governor entered the stay at home orders, we had absolutely no delays and were working immediately.”

“It is the support team. We have server-based PCLaw. It is a royal pain, but I have actually had more answers from the Uptime Support team than I got from PCLaw. Finally, the ability to close something out at the office and then go to my home office and pick it right back up has been great.”

“For a law firm, security of the system is key. Due to the ethical obligations for confidentiality, make sure you are working with a vendor who provides that extremely high level of security.”