Extend client’s service beyond termination date within 10 business days of original termination date.
$575
Copy client’s virtual server drive (Uptime Practice) to an encrypted hard drive and provide drive to client via overnight shipping. See Data Transfer Policy for detail on process and format of data copy to drive. Fee does not include Saturday delivery shipping costs.
$995
Post-onboarding installation and configuration for special, configuration-heavy applications including Summation, Concordance, iManage, Worldox and eDocs/Hummingbird.
$295 / Application
Data migration post-onboarding. Includes Uptime-provided encrypted drive for the secure transfer of additional data into your Uptime Cloud servers (client paid shipping costs not included).
$750
Pre-production access to your private cloud / virtual server for purposes of application testing and configuration, provided at a discount from your plan Monthly Recurring Charges (MRC). Covers costs of licensing, computing resources and support. (Up to 3 users/logins).
$200 / Week
Test servers for application upgrade testing. Includes a database (SQL) server and terminal server (each with 6 GB of RAM), maximum of 3 users, for 6 weeks of access/testing.
$1195
Additional LexWorkplace training session. (Initial training included in Onboarding.)
$565
Post-onboarding (additional) migration of data to LexWorkplace.
One-off content creation, website page or post. Up to 1000 words.
$500
Custom-designed logo for your firm.
$695
An additional round of website design revisions (2 included in standard design fee).
$495
Writing and distribution of an additional marketing email or announcement beyond quantity included in plan
$300
Reactivating a JurisPage site that was previously cancelled or terminated. (Uptime cannot guarantee the recoverability of cancelled or terminated JurisPage sites).
$295
Adding website popup integration to customer website or Facebook campaign.
$100
Integrating website with third-party scheduling software such as OnceHub or Calendly.
$100
Creation of additional Facebook campaign beyond monthly entitlement defined in SLA.
$500
Additional Landing Page design beyond monthly entitlement defined in SLA.
$500
Configure and grant user permission to send-as an Exchange distribution group.
$30 / Group
Restore an entire Exchange mailbox from backup. Must be requested within 2 days of mailbox deletion.
$225 / Mailbox
Migrate one or more mailboxes from another server or service provider to Uptime Exchange after the original customer onboarding.
$225 / Mailbox
Mail-enable a public folder subfolder (a folder under a top-level folder)
$225 / Folder
Ingest historical email into Exchange Legal Edition archive & search database (Exchange Legal Edition).
$120 / 10 GB
Restore mailbox from a specific point in time. Note that this creates another mailbox billable at standard monthly rates.
$450
Uptime can request a pull of the CAS logs into excel. The report includes the IP address and the connection type (Outlook, OWA, or Active Sync) of all connection for a single mailbox
$495
Help desk support requested outside of Uptime’s standard Help Desk hours, delivered by Uptime’s on-call support team. Intended use is basic support, not intended for projects.
$200 / Incident
Project requested outside of Uptime’s standard Help Desk hours, such as Cloud Onboarding/migration. Base fee includes up to 20 workstations, each additional 10 workstations or users incurs $495 in additional fees. Ramp Down services, custom requested configuration, or other client requests may require more people (increased fee) and the Project Manager will discuss that with the client.
$1495 / Project
Canceling or rescheduling a confirmed project with less than one week notice (including Onboarding and Server Upgrade projects).
7-14 days before scheduled date $495 / Incident
Less than 7 days before scheduled date $995 / Incident
Individual services/components. These services are not available for individual sale but can be broken out and implemented earlier than the launch of a complete package including Uptime Practice and LexWorkplace.
**Must be implemented for all users in the plan.
***Maximum of 3 users may have early access.
7500 Flying Cloud Drive, Suite 625
Eden Prairie, MN 55344
10900 Stonelake Boulevard, Building 2, Suite 100
Austin, TX 78759
2005 Sheppard Ave E, Suite 402
Toronto, ON M2J 5B4
