How One Firm Used Professional IT Support to Handle Growth and Improve Productivity

Howie, Sacks, & Henry is a dynamic, growing firm with a reputation for providing exemplary client service.

In 2015, they determined that the firm needed a new IT system that would enable them to maintain this level of service while maximizing their productivity.

As a personal injury firm, many of their clients are navigating some of the most challenging times of their lives, coping with traumatic injuries and loss. Ensuring seamless client service was critical, with no room for technical disruptions.

The firm needed a reliable, hassle-free solution that could be implemented quickly. After consulting with us, they chose our fully managed Private Cloud system, Cloud Desktop™, as the perfect fit. “They were simply the best choice from the start,” says Managing Partner David Levy. “They’re professionals—it’s straightforward. They proved that quickly and convincingly.”

Professional Management

David knew we were the right choice: “Just like you need a professional lawyer or accountant, you need an IT provider who’s a pro.”

Our law firm focus made a difference. Early on, we resolved an indexing issue with the firm’s litigation software, Primafact, improving performance and ensuring their files are always accessible.

Hassle-Free IT

Working directly with us eliminated the need for a middleman. Unlike most providers, we own our technology, offering flexibility and accountability. “The system works, and when you need help, their support delivers,” says David.

With a 99.9% uptime track record and responsive support, we keep our clients running smoothly.

Our Private Cloud solution simplified the firm’s transition. They avoided purchasing new equipment, and since it’s tailored for law firms, we supported their existing hardware and software, including legal tools like Amicus, PC Law, and ACL5.

Monitored and managed by experts, Cloud Desktop saves lawyers and staff time by eliminating IT burdens and, as David happily notes, has resolved his tech headaches.

David describes the system as professional, functional, and most importantly, reliable: “You just take it as a given that the technology will be there when you need it.”

Howie, Sacks & Henry report increased productivity, with their new system allowing the team to focus on what truly matters—their practice.